Fees/Payment Policies

Horizon Star Tutoring Co. only accepts online payments made through our website. Our payment system is encrypted for security. An invoice or direct payment link and instructions on how to pay are usually sent after the initial consultation. If you did not receive one or have questions, please call us at (702) 712-2858 and we would be happy to help. 

*All prices listed on our website are starting prices and they are subject to change at any time or on a case-by-case basis. However, all clients of Horizon Star will be notified beforehand if the change affects them.

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The first payment which is done manually must be received 12 hours prior to the student’s first session to secure their time with their tutor. After the first payment is placed and the corresponding sessions are completed, the following payments will be discussed. 

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Automatic Payments

Most of our clients are on autopay where the same amount is charged every week on the same weekday to the card saved on file. However, for clients with less concrete tutoring schedules, we opt to charge payments after each session is completed and logged in our system by the assigned tutor. We are able to cancel automatic payments, add credit to accounts, and pause plans through our system if cancellations need to be made or for any unforeseen circumstances (vacations, school breaks, emergencies, etc). This runs very smoothly as the tutors and company managers communicate regularly and communicate with the clients as well.

 

Invoicing

If certain families prefer to pay manually, we do offer invoices. Each invoice is sent to the email provided by the parent or student. Invoicing is similar to autopay as the invoices are sent on the same day each week. However, for clients with less concrete tutoring schedules, we opt to invoice after each session is completed and logged in our system by the assigned tutor. With manual payment, each client is responsible for paying invoices for sessions completed in a timely manner. Outstanding invoices will be met with reminders to the client to pay. If for some reason the invoice(s) go unpaid for longer than 7 business days, we reserve the right to charge the card on file for the full amount as stated in this agreement and on our Stripe invoice payment pages which state: 

 

“By confirming your payment, you allow Horizon Star Tutoring Co. to charge your card for this payment and future payments in accordance with their terms.”

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Program Policies

Attendance/Cancellation Policies

Purchasing private tutoring reserves the time with the designated professional tutor. As such, all tutoring sessions will be scheduled prior to the start of the program, at times mutually agreeable to all tutoring clients and the Horizon Star tutor(s).

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Once tutoring sessions are scheduled, students or parent(s) are responsible for canceling scheduled tutoring sessions at least 24 hours in advance of the scheduled tutoring time, and said requests must be made by directly contacting the tutor assigned to the session or the company owner. If a student or parent does not cancel a scheduled session at least 24 hours in advance or no-show for any reason (including illness, crisis, or emergency), he or she will be charged in full for that session. If students do not attend any scheduled session that was paid for and not canceled with notice, they are not entitled to a refund or make-up session. The decision to do so is left to the company owner and or tutor’s discretion. We understand that things happen and try to be considerate of that. However, we ask that our clients respect the time set aside for them or their children. Should collection become necessary, the Client agrees to pay all legal fees and court costs associated with collection efforts. Subject to the Horizon Star Tutoring Co. cancellation policy, either party may terminate this agreement and discontinue services at any time. However, there are no refunds and any remaining balance must be paid in full. 

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If a session is canceled at least 24 hours in advance, we can set a time with your tutor to reschedule, pause payment or add a credit for the session to your account that can be applied to your next scheduled session. On-time cancellations must not exceed more than 3 sessions per month, and clients will have 30 calendar days to schedule the make-up. If more than 3 sessions are canceled per month, a make-up session will not be issued beyond the third.

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Sessions scheduled within 24 hours of the appointment date are final and may not be canceled or rescheduled.

 

Last minute scheduling requests: Rush fee of 50% for sessions scheduled with less than 6 hours' notice or during after-hours.

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Communication 

We communicate through email, text, and phone calls. Session reports and membership information are sent through email. Session reminders are sent through email before each session, while phone calls or texts will take place to discuss future plans for the student. Our business line is available from 8 am-8 pm and families will also have their tutor’s contact information. Your primary point of contact should be your tutor and academic advisor. You will receive their information through text. 

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We respond to communications from families as soon as we can. This usually means within an hour or so. After 8pm we may be unavailable to respond to communications but will reach out to you as soon as possible.

Non-solicitation Agreement

By becoming a Horizon Star Tutoring Co. customer, you agree that you will not solicit for employment, hire, or engage as an independent contractor, or permit any organization directly or indirectly controlled by you to solicit for employment, hire, or engage as an independent contractor, any person employed by Horizon Star Tutoring Co. at any time during the term of  Horizon Star Tutoring Co.’s provision of services to you. Any additional services desired of a  Horizon Star Tutoring employee may be requested through Horizon Star Tutoring at 1-702-712-2858.

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Liability

Horizon Star Tutoring Co. has the highest commitment to providing quality programs for every student. In rare circumstances, a professional tutor may need to be removed from a tutoring assignment. Horizon Star Tutoring will rematch all impacted students with a professional tutor qualified in the subject and with similar availability. We are not responsible for circumstances that may lead to a tutor’s removal (ex. Illness, family concerns, emergencies, etc). All of our tutors are hand-picked by us and we are a team. Therefore, it is almost never in our control when a tutor must be removed from an assignment. 

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No Guarantee Agreement

There is no guarantee that your child will achieve specific gains while signed up with Horizon Star Tutoring Co. Enrolling your child into our tutoring program is done with the understanding that Horizon Star Tutoring Co. provides the highest quality academic and test prep tutoring services. However, there are no guarantees.

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By making my first payment to Horizon Star Tutoring Co, I understand the above Policies and the No Guarantee Agreement, and I am financially responsible for all charges on the account for my students' instructional fees. Should I have any questions, I will call Horizon Star Tutoring Co. directly. 

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Subject to the Horizon Star Tutoring Co. cancellation policy, either party may terminate this agreement and discontinue services at any time. However, there are no refunds and any remaining balance must be paid in full. 

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